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Client Care: Vetting Your Clients
Written by Tammy Durden
In the early years of my business journey, I didn’t know I should consider my ideal audience (or buyer persona). I only knew that I wanted to make money, so I was eager to start — start with anyone! I was thrilled to get a client even though they were the wrong type of client. Part of client care is vetting your clients.
You may be like me and just need the income, but you will find learning how to vet your clients is one thing you will not want to leave out of your processes.
Defining Client Care:
Yes, it’s definition time again. Let’s review what ‘client care’ means.
“Client Care is the management of all aspects of caring for or showing your concern and appreciation for your clients while providing quality services to them” -fearless business boss blog
Another Definition of Client Care
To make sure you don’t think I’m making these terms up, I thought I would add another definition of client care:
“Client Care is effectively the manner in which you, the client, is treated. It is the process by which we ensure that the service provided to you is of the quality you expect, ensuring the highest standard of advice with good manners and basic common…